At Oral Care Kenya, your satisfaction is important to us. While we strive to ensure all products reach you in perfect condition, we understand there may be cases where Refund and Returns Policy or exchanges are necessary. Below is our official return policy:
Eligibility for Returns
We accept returns or exchanges within 3 days of purchase or delivery, under the following conditions:
- The item is unused, unopened, and in its original packaging.
- Proof of purchase (receipt or order number) is provided.
- The reason for return is valid (e.g., wrong item delivered, defective product, or order error).
Items Not Eligible for Refund and Returns
Due to the nature of our products, we do not accept returns or exchanges for:
- Opened or used items
- Products with broken seals or damaged packaging
- Hygiene-related products (e.g., toothbrushes, whitening pens, floss, mouthwash, etc.) once opened
- Items bought on sale or promotional discounts, unless defective
Damaged or Defective Products
If you receive a damaged or defective item, please:
- Notify us within 24 hours of delivery
- Share clear photos or videos of the issue via WhatsApp or email
- We will assess and offer an exchange, replacement, or refund where applicable
Warranty Claims (for Electric Gadgets)
- For electric items like toothbrushes, water flossers, or LED whitening devices, please refer to our Warranty Policy for conditions, duration, and claim steps.
- Warranty claims are handled separately and require inspection and original proof of purchase.
How to Request a Return or Exchange
To initiate a return, please contact us:
📞 0790 040871/ 0701 751701
📧 sales@green-scorpion-200766.hostingersite.com
📍 Or visit us in-store with your receipt and the product.
Please do not send items back without notifying us first, as this may result in a delayed or denied return.
Refunds
- The timeline may vary depending on the availability of the replacement item. If the product is out of stock, we will notify you and offer an alternative item or a full refund.
- Refunds are issued via the original payment method (e.g., M-Pesa).
