Effective Date: 28/06/2025
Welcome to Oral Care Kenya. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By shopping with us online or in-store, you agree to comply with the following terms:
General
- Oral Care Kenya is a registered business in Kenya specializing in oral hygiene products.
- These Terms apply to all customers, visitors, and users of our website and physical store.
- We reserve the right to update or change these Terms at any time. Continued use of our services implies acceptance of any modifications.
Products & Availability
- We strive to ensure all product descriptions, images, and prices are accurate and up to date.
- Product availability may change without notice. If a product is out of stock after you’ve placed an order, we will notify you and offer an alternative or refund.
- Prices are listed in Kenyan Shillings (KES) and may be subject to change without notice.
Orders & Payments
- Orders can be placed through our website, WhatsApp, or in-store.
- For deliveries within Nairobi using our in-house rider, payment can be made upon delivery.
- For all orders outside Nairobi, full payment is required before dispatch via M-Pesa or other secure payment options.
- The delivery fee is charged separately and is quoted based on your location at the time of ordering.
- Oral Care Kenya reserves the right to cancel an order in case of fraud, pricing errors, or breach of these terms.
Delivery
- We offer fast, reliable delivery across Kenya, both in Nairobi and nationwide.
- For Nairobi orders, we strive to deliver within 1 hour of confirmation, depending on the location and availability.
- For the rest of Kenya, delivery is typically completed within 24 hours through trusted courier partners.
- Delivery timelines may vary slightly during weekends, public holidays, or due to courier delays — but we always aim to deliver as quickly as possible.
- Any expected delays will be communicated in advance.
Returns & Exchanges
- We accept returns or exchanges within 3 days of purchase for unopened and unused items.
- Items must be returned in original packaging and in resellable condition.
- Hygiene-related items (e.g., toothbrushes, teeth whitening products) are not returnable once opened, unless faulty.
- Refunds are processed within 5–7 business days after receiving the returned product.
Warranty on Electric Gadgets
- We offer a limited warranty on all electric oral care gadgets such as electric toothbrushes, water flossers, and LED whitening devices.
- The warranty covers manufacturer defects and functional issues that are not caused by misuse, physical damage, or unauthorized repairs.
- Warranty duration and coverage may vary by product and brand; details are provided at the time of purchase.
- To claim a warranty, proof of purchase is required. We reserve the right to inspect the product before approving a replacement or repair.
Product Use & Advice
- We offer product recommendations based on oral hygiene needs, but these do not substitute professional dental advice.
- Always consult a licensed dentist for diagnosis or treatment of any oral health condition.
Intellectual Property
All content on this website, including logos, product images, and written material, is the property of Oral Care Kenya and may not be used without permission.
Limitation of Liability
- Oral Care Kenya is not responsible for any indirect or incidental damages arising from the use of our products or website.
- Our liability is limited to the value of the product purchased.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya.
Contact Us
If you have any questions about these Terms & Conditions, please reach out to us:
📧 sales@green-scorpion-200766.hostingersite.com
📞 0790 040871/ 0701 751701
📍 Oral Care Kenya, 7 Mpaka Road, Westlands Nairobi
