- sales@oralcare.co.ke
- +254 790 040871
Frequenty Ask Questions (FAQ)
Welcome to Oral Care Kenya! Here you’ll find answers to common questions about our products, services, and general oral care. If you don’t find what you’re looking for, feel free to contact us.
Are you dentists?
No, we are not dentists — but we work closely with a wide network of trusted dental professionals across Kenya. This helps us stay updated on best practices and allows us to offer products that complement professional dental care.
Are your products safe?
Absolutely. All our products are sourced from reputable manufacturers and undergo quality checks before reaching our shelves. We only stock items we believe in and would use ourselves.
Do you offer consultations or dental checkups?
We do not offer dental consultations or checkups directly. However, we’re happy to recommend dental clinics and professionals within our network.
Where are you located?
We have a physical store in Westlands, Nairobi, as well as a fully stocked online store that delivers across Kenya. Check our [Contact Us] or [Store Locator] page for more details.
Do you deliver?
Yes! We offer fast delivery services throughout Kenya. Most orders within Nairobi are delivered same-day or next-day, while upcountry orders take 1–3 days depending on location.
What payment methods do you accept?
We accept M-PESA, bank transfers, and major debit/credit cards. For online orders, secure payment options are provided at checkout.
Can I get advice on what product is best for me?
Definitely! Our team is trained to guide you based on your needs — whether it’s teeth whitening, gum care, fresh breath, or kids’ oral hygiene. We also consult with dental professionals when needed to provide the best recommendations.
Are your products suitable for children?
Yes, we have a specially curated range for children, including age-appropriate toothbrushes, toothpaste, and mouthwashes. Always follow the recommended age guidelines provided on the packaging.
Do you have natural or fluoride-free options?
Yes! We offer a variety of natural, organic, and fluoride-free products for those with specific preferences or sensitivities.
Can I return or exchange a product?
We accept returns and exchanges for unopened items within 7 days of purchase. Please refer to our [Returns Policy] for full details or reach out to our customer service for assistance.
How can I stay updated on offers and new arrivals?
Follow us on Instagram and Facebook [@oralcarekenya] and sign up for our newsletter to get first dibs on promos, new product launches, and oral care tips.
Do you work with dental clinics or offer B2B partnerships?
Yes, we do. Whether you’re a clinic, pharmacy, or beauty store, we offer wholesale rates and support for professional partnerships. Contact us directly for B2B inquiries.
